What is it? pianofondue.app is a website that allows our audiences to create and reorder the show’s set list in real-time. You may hear it referred to as a “web app” or simply as an “app.”
How do I start? Type “pianofondue.app” into your web browser or search bar. You will see a page where you can either create an account, or quickly log in using your Google or Facebook account.
Why do you want my email address? We use your email address solely for our private, Piano Fondue mailing list (which you can unsubscribe from at any time). We send occasional emails with show announcements and when we have deals on credit purchases. We will NEVER share your email address with other marketing entities.
Where is the song queue? Once you are logged in, you will see a list of all current and upcoming shows. When you tap on the one you want to participate in, you will be taken to the show details page. Right there in the middle is a button – “SEE SONG QUEUE” – that’s where the magic happens!
How do I request a song? On the “Song Queue” page, click on “SEARCH SONGS” at the bottom. You will then see a search bar at the top of your screen as well as a number of lists of suggestions.
The song I want is already in the queue. You can click on the song and add credits to boost it up the list (get it played sooner).
The song I want doesn’t show up when I search for it. Our song database is always growing as new songs get released and old favorites get remembered. If your song is missing, tweet us at @PianoFondue – if we know it, we’ll add it to the database during the show.
What are credits? The number of credits on each song in the queue determines what order they appear in. You receive some for free when you first share your email address with us. Unused credits stay in your credit bank and roll over to the next show.
I ran out of credits! Glad you brought that up – you can click on “Buy Credits” to get some more! Our payments are processed through Braintree (a PayPal company). Piano Fondue does not receive your credit card information.
Something’s wrong! Flag down the Piano Fondue staff member closest to you, and they can help figure things out. (Try refreshing the page – that usually does the trick!)
Why wasn’t my song played? There are a few reasons that your song would not be played. If it is at the bottom of the queue, and the end of the night rolls along, we may have to call it quits before playing it. Alternately, the song may have been inappropriate for the particular night’s crowd. Heck, we may just not know the tune! Regardless, the entertainers will announce why the song was not played.
What happens if my song doesn’t get played? If for some reason your song does not get played, worry not! All of the credits you had put on the song will automatically and immediately return to your credit bank. Your credits never expire and stay in your bank until the next show.
I don’t have a smartphone. Can I bring cash up to the pianos to request a song? Flag down that Piano Fondue staff member, and they can help get your request entered into the queue.